Remote Access enables you to remotely connect to and oversee your hub and devices when you are not in the same network as your hub. For this functionality to work, the hub needs to be both connected to the internet and powered on. 

By default, remote access is enabled. To enable/disable remote access:

 

1. From the sidebar navigation menu of the Z-Box web interface, go to Settings.

 

 

2. Next, click on Access.

 

 

3. Click on the Remote Access tab.

 

 

4. Enable/disable Remote Access by changing the toggle to on or off position respectively. 

 

 

 

ENABLE SUPPORT ACCESS

You should enable Support Access only when instructed by the support team. By default, support access is disabled.

 

To enable/disable remote access: 

 

1. From the sidebar navigation menu of the Z-Box web interface, go to Settings.

 

 

2. Next, click on Access.

 

 

3. Click on the Remote Access tab.

 

 

4. Enable/disable Support Access by changing the toggle to on or off position respectively.

 

 

Please don't hesitate to reach out with any questions you may have!