Adding a new Z-Wave device to your Z-Box Hub is fast and simple. You can add a device using the Z-Box web interface or Z-Box Hub mobile app.

If you're running Z-Box firmware release 5.172.18 or higher, you have the option to include your Z-Wave Long Range (ZWLR) supporting devices via the new Long Range protocol. Adding via ZWLR can be done both via the Web UI and the app; however, scanning is much easier via the app so that is the process we recommend for ZWLR or SmartStart inclusion.

 

Here is how to add Z-Wave mesh devices from the Z-Box web interface:

1. From the sidebar navigation menu of the Z-Box web interface, go to Settings by clicking on the gear icon.

 

2. You will be redirected to the Devices menu.

 

3. Click on + Add device.

 

4. Select the Z-Wave Device option.

 

5. Be prepared to set learning mode on the device you are trying to add to the system and click Start.

 

6. While the hub is in inclusion mode, follow the inclusion steps specified in the device manual. Note: Device interview and configuration may take a few minutes, please wait patiently.

 

7. Once the device is detected successfully, you will see the list of all child devices that have been detected. Click Next. Rename your device and assign it to a room. Click Next.

 

8. Click Finish once done editing all devices.

 

If you’re having inclusion issues with the particular device, you can try excluding the device using the steps described under Removing Z-Wave devices. Although we recommend adding the devices from the location where they will be installed on rare occasions distance could be an issue. To rule this out bring the device closer to the hub (preferably less than 10 feet.) or try using the Z-Wave Long Range (ZWLR) inclusion method provided in the app instructions below, if your device supports ZWLR.

 

We recommend you do not change the inclusion options but if needed navigate to the Advanced section from Add Z-Wave Device page. Available options are:

• NWI – Network-Wide inclusion (useful for devices that are not near the hub but within networks range)
• Add in S0 Security mode if device supports it
• Add in S2 Security mode if device supports it
• Allow inclusion only in near proximity (not recommended)

 

Default and recommended inclusion options are illustrated below:

 

Troubleshooting tips:

• Remove the device first. This is the most efficient way to troubleshoot any inclusion problems. It works as a reset process and can be used even if the device has never been added to or recognized by your hub. Any given Z-Wave device can only ever be included to a single Z-Wave network for security reasons. But the good news is that you can use any Z-Wave hub to exclude that device from its previous network and add it to your new hub.
• Bring the device to the same room as your hub in case there is any interference interrupting the pairing process.
• Make sure your device is powered and has a full battery.

 

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How to add Z-Wave mesh devices from the Z-Box Hub mobile app

1. Open the Z-Box Hub app on your mobile device.

2. Click More in the bottom navigation menu.

3. Click on + Add Devices.

4. Click on Z-Wave Protocol and follow the same inclusion steps as described for the WEB UI above.

 

How to add Z-Wave Long Range (ZWLR) devices from the Z-Box Hub mobile app

First, check that you are running 5.172.18 firmware or higher on your Z-Box. Then follow the steps below to add a ZWLR device.

 

Ensure the device you want to include is NOT powered on at this time. You must initiate SmartStart before powering on the device in step 5.

1. Open the Z-Box Hub app on your mobile device and click More in the bottom navigation menu.

2. Click on + Add Devices.

3. Click on Z-Wave Smart Start Protocol.

 

 

4. Select Long Range and scan the QR code on the device or device package.

5. Z-Wave Smart Start will initialize. Power on the device you want to include. Wait for the device to be configured.

6. You can edit the name, room, icon, etc. for the device. Please note that the Node ID for the device will show a number higher than 255 for ZWLR devices.  Nodes 1-255 are reserved for the hub and mesh devices. 256 and higher will be ZWLR nodes in accordance with the Z-Wave Specification.

 

Having issues with adding your device to the Z-Box Hub? Let us know, we're here to help 7 days a week!